Terms and conditions

Last updated August 19, 2026

Welcome to Scritches. These Terms and Conditions (“Terms”) govern your use of the Scritches platform, including our website, web and mobile applications, client portals, booking pages (including those hosted on a Provider’s own domain), APIs, and related services (together, the “Platform”). The Platform is owned and operated by Scritches Software, LLC, a Wyoming limited liability company (“Scritches,” “we,” “us,” or “our”).

By creating an account, clicking “agree,” booking a service, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you are using the Platform on behalf of a business, you represent that you have authority to bind that business, and “you” means the business. If you do not agree, do not use the Platform.

1. Definitions

  • “Provider”: a pet care business (pet sitting, dog walking, drop-in visits, boarding, daycare, transport, and similar) that creates a Scritches account to run its operations.
  • “Staff”: a person a Provider invites to use its account, with permissions set by the Provider.
  • “Client”: a customer of a Provider who books, pays for, or receives pet care services from that Provider, or who uses a Provider’s client portal or booking page.
  • “User”: any Provider, Staff member, or Client.
  • “Customer Content”: all data, text, photos, videos, documents, signatures, and other material submitted to the Platform by or on behalf of a Provider or its Clients, including client and pet information.
  • “Services”: pet care services a Provider offers to Clients. Scritches does not provide Services.
  • “Subscription”: a paid Provider plan.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Platform. Providers must be legitimately operating businesses. You may not use the Platform if you have previously been suspended or removed from it.

3. What Scritches does and does not do

Scritches provides software that Providers use to schedule bookings, manage clients, pets, and staff, send invoices and collect payments, share report cards and documents, and communicate with Clients. Scritches is a tool. Scritches:

  • is not a party to any agreement between a Provider and a Client;
  • does not provide, supervise, or guarantee any Services;
  • does not employ Providers or Staff;
  • does not vet, license, insure, or background-check Providers or Staff;
  • does not set Provider prices, policies, or availability; and
  • is not responsible for the safety, health, or care of any pet, person, or property.

Any dispute about Services, including cancellations, refunds, injuries, or property damage, is between the Provider and the Client.

4. Accounts

4.1 Provider accounts. Providers must register with accurate and complete information and keep it up to date. You are responsible for all activity under your account and for keeping login credentials and one-time codes confidential. Tell us immediately at support@scritches.io if you suspect unauthorized access.

4.2 Staff accounts. Providers may invite Staff and control their permissions. The Provider is responsible for its Staff’s use of the Platform and for removing access when it should end. Staff must follow these Terms and the Provider’s instructions. Compensation and payroll information in the Platform is for the Provider’s reference; Scritches does not pay Staff or calculate taxes.

4.3 Client access. Clients may use the Platform through a client portal or booking page, with or without creating a login, as configured by their Provider. Clients agree to these Terms when they use the Platform. Information a Client enters is shared with their Provider.

4.4 Sign in with Google. If you sign in with a Google account, your use of Google is also governed by Google’s terms. Connecting Google Calendar authorizes Scritches to read and write events on the calendars you select for as long as the connection is active.

4.5 Support access. With your knowledge, Scritches support staff may view or act within your account to diagnose and resolve issues you report, investigate abuse, or maintain the Platform.

5. Subscriptions, trials, and billing

5.1 Plans. Providers choose a plan (currently Solo and Growth) billed monthly or annually. Plan features and limits are described on our pricing page and may change over time; we will not reduce the core functionality of a paid plan during a billing period you have already paid for.

5.2 Free trials. We may offer free trials (currently 14 days on Growth). A trial converts to a paid Subscription at the end of the trial period unless you cancel before it ends. We will tell you before or at signup whether a payment method is required. One trial per Provider unless we say otherwise.

5.3 Payment. Subscription fees are billed in advance through Stripe to the payment method on file. You authorize us to charge all fees, applicable taxes, and any past-due amounts. If a payment fails we may retry it, notify you, and suspend or downgrade the account after a reasonable grace period until payment is received.

5.4 Cancellation. You may cancel at any time in your account settings or by emailing support@scritches.io. Cancellation takes effect at the end of the current billing period. You keep access until then. Monthly fees are non-refundable. Annual plans are refundable in full if you cancel within 30 days of the initial purchase; after that they are non-refundable and you keep access for the rest of the paid year. If you have an unexpected situation, contact us and we will do our best to help.

5.5 Price changes. We may change Subscription prices with at least 30 days’ notice by email or in-app notice. Changes apply at your next renewal. If you do not agree, cancel before the renewal.

5.6 Taxes. Fees exclude taxes. You are responsible for any sales, VAT, GST, or similar taxes on your Subscription unless we collect them.

6. Payments between Providers and Clients

6.1 Stripe. Payment processing on the Platform is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the “Stripe Agreements”). By enabling payments, a Provider agrees to be bound by the Stripe Agreements as they may be modified by Stripe from time to time. As a condition of Scritches enabling payment processing through Stripe, the Provider agrees to provide Scritches accurate and complete information about itself and its business, and authorizes Scritches to share it and transaction information related to your use of the payment processing services provided by Stripe.

6.2 Role of Scritches. Client payments are made to the Provider’s connected Stripe account. Scritches does not hold Provider or Client funds, is not a bank, money transmitter, or payment processor, and is not a party to the payment. Scritches does not charge a platform fee on Client payments. Stripe’s processing fees are charged to the Provider’s connected account; a Provider may choose to pass processing fees on to Clients where permitted by law, in which case the Provider is responsible for disclosing and complying with any surcharge rules that apply.

6.3 Saved payment methods. A Client who saves a payment method authorizes the Provider to charge it for bookings, invoices, deposits, tips, cancellation fees, and other amounts owed under the Provider’s policies, until the Client removes the method or withdraws authorization with the Provider. Providers must only charge amounts the Client has agreed to or that the Provider’s disclosed policies allow.

6.4 Deposits, tips, credits, and refunds. Deposits, tips, account credits, and refunds are set, collected, and issued by the Provider. Tips go to the Provider. Scritches does not guarantee any refund and is not responsible for a Provider’s refund or credit decisions.

6.5 Chargebacks and disputes. The Provider is responsible for chargebacks, disputes, reversals, and related fees on its connected account, including any negative balance, and authorizes Stripe and Scritches to provide transaction records (including booking, signature, and message history) to respond to disputes. Scritches may pause a Provider’s payment features if Stripe, a card network, or the law requires it, or if dispute rates or fraud signals are excessive.

6.6 Payouts and verification. Payouts are made by Stripe according to Stripe’s schedule and are subject to Stripe’s identity and business verification. Scritches has no control over payout timing or holds placed by Stripe.

6.7 Invoices and taxes. Providers are responsible for the accuracy of invoices, for collecting and remitting any sales or service taxes on their Services, and for their own tax reporting. Scritches invoices are tools, not tax advice.

7. Customer Content

7.1 Ownership. Providers and Clients own their Customer Content. Scritches does not claim ownership of it.

7.2 License to Scritches. You grant Scritches a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, and create derivative works of Customer Content (such as thumbnails, transcoded video, and previews) solely to provide, secure, and improve the Platform, to comply with law, and as otherwise permitted by the Privacy Policy. This license ends when the Customer Content is deleted from the Platform, subject to backup and legal retention periods.

7.3 Your responsibilities. You represent that you have all rights and consents needed to upload Customer Content and to let Scritches use it as described, including consent from Clients and Staff for their photos, videos, and personal information, and the right to import data from other software. Providers are responsible for the accuracy and lawfulness of Customer Content and for maintaining their own backups of anything they cannot afford to lose.

7.4 Public content. Providers control what appears on their booking pages, business profiles, and custom domains. Anything published there is public and may be indexed by search engines and shown in link previews. Do not publish Client or pet information you are not authorized to share.

7.5 Removal. We may remove or disable Customer Content that we reasonably believe violates these Terms, infringes others’ rights, or creates risk for Scritches or other Users, with notice where practical.

8. Providers’ privacy and data protection obligations

As between Providers and Scritches, Providers control their Client, pet, and Staff data and Scritches processes it on the Provider’s behalf as described in the Privacy Policy. Providers agree to:

  • collect and use Client and Staff data lawfully and provide any required privacy notices;
  • obtain consent where required before collecting information, sending marketing messages, or enabling text messages to Clients;
  • respond to Client requests to access, correct, or delete their data, with our help as needed;
  • keep their own access to the Platform secure; and
  • enter into our Data Processing Agreement where required by law (available on request).

9. Communications sent through the Platform

9.1 On behalf of Providers. The Platform can send emails and text messages to Clients on a Provider’s behalf, such as booking confirmations, reminders, invoices, report cards, agreement requests, and review requests. The Provider is the sender of those messages and is responsible for their content, for having consent to send them, for honoring opt-outs, and for complying with anti-spam and telemarketing laws (including CAN-SPAM, TCPA, CASL, and similar laws). Do not use the Platform to message people who are not your Clients or to send purchased or scraped lists.

9.2 Sending limits. To protect deliverability, we may require sender verification, rate-limit sends, restrict recipients to Clients on file, or suspend sending that looks abusive.

9.3 Text messages. Text messages sent through the Platform are one-way notifications. Replies other than STOP and HELP are not monitored. Message and data rates may apply. Providers must not enable text messages for a Client who has not consented to receive them.

9.4 From Scritches to you. We may send you service and account messages by email, text, or in-app notice. You can opt out of marketing messages at any time; you cannot opt out of service messages while you have an account.

10. Electronic signatures and documents

The Platform lets Providers send agreements and other documents to Clients for electronic signature. By signing electronically, a Client consents to conduct the transaction electronically and agrees that their electronic signature has the same effect as a handwritten one, as permitted by the U.S. ESIGN Act, UETA, and similar laws. Scritches records the signer’s name, time of viewing and signing, and IP address as part of the signature record. Scritches provides the tool only: the agreement is between the Provider and the Client, and Scritches does not draft, review, or guarantee the enforceability of any agreement. Users may request a paper copy of a signed document from the Provider and may withdraw consent to electronic records by contacting the Provider, which may affect their ability to use the Platform.

11. Custom domains and branding

Providers may connect a domain they own to host their booking pages and client portal. By connecting a domain you represent that you own or control it, authorize us and our infrastructure providers to manage DNS records and issue TLS certificates needed to serve it, and agree that you remain responsible for all content served under it. We may disconnect a domain if your Subscription ends, if the domain is used in violation of these Terms, or if its ownership changes. Scritches branding may appear on free plans or in places required for the Platform to function.

12. Third-party services and integrations

The Platform works with third-party services such as Stripe, Google, calendar applications, and data sources you import from. Those services are governed by their own terms and privacy policies. We are not responsible for their availability, accuracy, or changes, and an integration may stop working if a third party changes or discontinues its service.

13. Acceptable use

You agree not to, and not to allow anyone else to:

  • use the Platform for anything unlawful, fraudulent, or harmful, including using stolen payment methods or creating accounts with false information;
  • harass, threaten, or defraud Clients, Providers, Staff, or Scritches personnel;
  • upload malware, or content that is infringing, defamatory, or unlawful;
  • access another User’s account or data without permission, or circumvent access controls, rate limits, or fraud checks;
  • scrape, crawl, or bulk-download the Platform or other Users’ data, except exporting your own data through features we provide;
  • reverse engineer, decompile, or copy the Platform or its design, or build a competing product using it;
  • resell, sublicense, or offer the Platform to third parties as a service bureau without our written agreement;
  • interfere with the Platform’s operation or security, or probe or test it without written permission; or
  • use the Platform to send unsolicited messages or to violate privacy, consumer protection, or animal welfare laws.

We may investigate suspected violations and may suspend, limit, or terminate accounts, withhold features, and cooperate with law enforcement.

14. Intellectual property and feedback

The Platform, including its software, design, text, graphics, logos, and trademarks, is owned by Scritches or its licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for your business (Providers and Staff) or to interact with your Provider (Clients). All rights not expressly granted are reserved. If you send us ideas or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

15. Suspension and termination

15.1 By you. Providers may cancel at any time as described in Section 5.4. Clients may stop using the Platform at any time and may ask their Provider to delete their data.

15.2 By us. We may suspend or terminate your access, with notice where practical, if you breach these Terms, if we reasonably suspect fraud, abuse, or risk to other Users or to Scritches, if required by law or by Stripe, or if an account is unpaid or inactive for an extended period. We may also discontinue the Platform or any feature with at least 30 days’ notice and a pro-rated refund of prepaid fees for the discontinued period.

15.3 Effect. On termination your license to use the Platform ends. Providers may export their data using the Platform’s export tools or by contacting us. We retain Provider data after cancellation as described in the Privacy Policy and will delete it on request, subject to legal retention requirements. Sections that by their nature should survive (including payment obligations, Customer Content license for retained copies, disclaimers, limitation of liability, indemnity, and dispute resolution) survive termination.

16. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, SCRITCHES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DATA WILL NOT BE LOST, OR THAT ANY BOOKING, PAYMENT, MESSAGE, OR CALENDAR SYNC WILL BE COMPLETED OR DELIVERED. SCRITCHES MAKES NO WARRANTY ABOUT ANY PROVIDER, STAFF MEMBER, CLIENT, OR SERVICES, AND IS NOT RESPONSIBLE FOR INJURY, ILLNESS, LOSS, OR DEATH OF ANY PET OR PERSON, OR DAMAGE TO OR LOSS OF PROPERTY, ARISING FROM SERVICES ARRANGED THROUGH THE PLATFORM. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SCRITCHES AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE SUBSCRIPTION FEES YOU PAID TO SCRITCHES IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) US $100. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow these limits, so some may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless Scritches and its members, officers, employees, and contractors from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Content; (b) Services you provide or receive; (c) your messages to Clients or others; (d) your breach of these Terms or of any law; (e) disputes between you and another User; or (f) your connected domain. We will notify you of any such claim and may participate in the defense at our expense.

19. Governing law and disputes

19.1 Governing law. These Terms are governed by the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict-of-law rules. If you are a consumer in a jurisdiction whose law gives you mandatory protections, those protections still apply.

19.2 Informal resolution first. Before filing a claim, you agree to email support@scritches.io with a description of the dispute and give us 30 days to try to resolve it informally. We will do the same before bringing a claim against you.

19.3 Courts. Subject to Section 19.4, any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Wyoming, and you consent to their jurisdiction. Either party may seek injunctive relief in any court to protect intellectual property or confidential information.

19.4 Arbitration and class action waiver. Except for small-claims matters and injunctive relief, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer or Commercial Arbitration Rules, as applicable, in Wyoming or by video conference. YOU AND SCRITCHES EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. You may opt out of this Section 19.4 by emailing support@scritches.io within 30 days of first accepting these Terms.

19.5 Time limit. To the extent permitted by law, any claim must be brought within one year after it arises.

20. Changes to these Terms

We may revise these Terms. For material changes we will give Providers at least 30 days’ notice by email or in-app notice. Changes take effect on the stated date; continued use after that date means you accept them. If you do not agree, cancel your account before the effective date. The current version is always available at scritches.io/terms-and-conditions.

21. General

  • Entire agreement. These Terms, the Privacy Policy, any DPA, and any order or plan page you accept are the entire agreement between you and Scritches about the Platform and replace prior agreements.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Severability and waiver. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of third-party providers, internet failures, natural disasters, or government action.
  • Export and sanctions. You may not use the Platform in violation of U.S. export control or sanctions laws.
  • Beta features. Features labeled beta, preview, or early access are provided for evaluation, may change or be withdrawn at any time, and are excluded from any commitments we make about the Platform.
  • Copyright complaints. Send notices of claimed copyright infringement to support@scritches.io with the information required by the DMCA.
  • Notices. We may notify you by email to the address on your account or by in-app notice. Notices to us go to support@scritches.io.
  • Independent parties. Nothing here creates a partnership, joint venture, employment, or agency relationship between you and Scritches.

22. Contact us

Scritches Software, LLC
30 N Gould St Ste N, Sheridan, WY 82801
support@scritches.io