Our Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.

Last Updated on February 3rd, 2025

Information We Collect

We may collect the following types of information from users:

Account Information: Information provided when you register, including name, email address, and any other relevant details.
Pet and Client Information: Information related to clients and pets provided by pet care providers, including pet names, breeds, and contact information.
Usage Data: Information about how you use the Platform, such as access times, features used, and interaction data.
Device Information: Information about the device used to access the Platform, such as IP address, browser type, and operating system.

How We Use Your Information

We use your information for the following purposes:

Service Delivery: To provide, maintain, and improve the Platform and our services.
Account Management: To manage user accounts, authenticate users, and provide user support.
Communications: To communicate with users regarding updates, services, and notifications related to their accounts and bookings.
Analytics and Improvement: To analyze user interactions and improve the Platform’s performance and functionality.

Information Sharing and Disclosure

We may share your information with third parties under the following circumstances:

With Consent: We may share information with third parties if we obtain your explicit consent.
Service Providers: We may share information with trusted service providers who assist us in delivering our services, including data hosting, analytics, and customer support.
Legal Requirements: We may disclose information if required to comply with legal obligations, enforce our Terms, or protect our rights, users, or the public.

Data Retention

We retain user data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When data is no longer required, we will securely delete it.

Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Google API Services

When you connect Google services to Scritches, we request access to specific Google user data to provide and improve our services. We handle all Google user data in accordance with the Google API Services User Data Policy. We only access, store, and use your Google data for the purposes that are permitted by the API and authorized by you. We do not sell, share, or use this data for advertising purposes. You can revoke our access to your Google data at any time through your Google Account settings.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your information:

Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to certain legal obligations.
Opt-Out: You may opt out of certain data uses and communications by contacting us.

To exercise any of these rights, please contact us at support@scritches.io.

Cookies and Tracking

We may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve the Platform’s functionality. Users can control cookie settings through their browser preferences.

Children’s Privacy

Scritches does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we may notify you of significant changes via email or in-app notifications. By continuing to use the Platform after these changes, you agree to the updated policy.